Telehealth

Q: What can I book a telehealth appointment for?

Telehealth allows a doctor or nurse practitioner to provide care to you without an in-person consultation. Services they can provide through telehealth include, but are not limited to: Medical advice relating to common ailments (including but not limited to allergies, asthma, bladder infections, bronchitis, cellulitis, cold & flu, diarrhea, infections, respiratory infections, sinusitis, sore throat, UTIs and vomiting) Medical advice relating to general health concerns New or repeat prescriptions sent via SMS Referrals to specialists like paediatricians or cardiologists Referrals for tests such as blood work or X-rays Routine chronic disease check ups If needed, a doctor can provide you with an online medical certificate for work or school (up to 7 days) at their discretion. All of these services are available from the comfort of your home!

Q: Does Medicare cover online telehealth appointments?

There may be specific instances in which you can claim a Medicare or other rebate for telehealth services, but these are defined by Government, and change from time to time. Your eligibility for this will be determined at the time of your appointment and is at the practitioners discretion. For telehealth only providers, Medicare rebates are generally not available. For local GPs offering telehealth services, Medicare rebates are generally limited to where you have an existing relationship as defined by: where you are registered in MyMedicare and the service is provided by your registered practice when you have previously had a face-to-face appointment with the GP performing the service or another GP at the same practice in the last 12 months where a practice is a participant in the Approved Medical Deputising Service program, and the Approved Medical Deputising Service provider employing the medical practitioner has a formal agreement with a general practice that has provided at least one face-to-face service to the patient in the 12 months preceding the telehealth attendance. Under legislation, the existing relationship requirement does not apply in some limited situations which can be found on the Medicare Benefits Schedule website.

Q: What medications can't be prescribed?

No Controlled Drugs (also referred to as S8 (Schedule 8) medications such as narcotics) or other drugs of addiction (such as Valium) will be prescribed by the Telehealth service. Schedule 4 drugs which have the potential to cause harm or be misused such as benzodiazepines, duromine, lyrica, zolpidem, zopiclone, quetiapine and high strength codeine will also not be prescribed. These medications require close monitoring by your regular doctor. Refusal of prescription requests for these types of medications will not result in a refund of Telehealth consult.

Q: What do I need to enable a video consult?

For a video consult any smartphone or computer with a camera, speaker, and microphone will work. Your telehealth video consult will open in a web browser so there’s no need to download any additional software.

Q: How will I receive my medical certificate?

If you require a medical certificate it will be sent to you directly via email or SMS as a PDF.

Q: What happens if the practitioner is running late?

If your practitioner is running late the reception staff will call to let you know.

Q: Looking for a previously added eScript in the Healthengine app?

If you previously added a script to the Healthengine app, you can find it in the My Health section under Your ePrescriptions . To navigate there: Tap the My Health item in the bottom navigation menu. Select View all ePrescriptions. If your script doesn't appear, you might not have completed the process to add your script. Please try clicking the original eScript link again to finish adding it.

General Consult

24/7

Join a virtual waiting room & talk to the next available practitioner or schedule a consult with your preferred practitioner at a time that suits you.

Wait time: Generally less than 20 minutes

From

$49.90

Book now

Medical Certificate

24/7

Request a same-day medical certificate via online form that will be reviewed within minutes or talk to a health practitioner for a multi-day medical certificate.

From

$29.90

Book now

Script Consult

24/7

Request a quick script-only consult for a single repeat prescription, or book a general consult for new or multiple scripts. eScripts sent directly to your phone.

Wait time: Generally less than 20 minutes

From

$39.90

Book now

Online Dermatology

Consult with Australian-registered dermatologists to treat acne, eczema, psoriasis, rosacea, hair loss and more. No referral required.

Next available: 05 Mar 7:00pm UTC

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Telehealth with your regular GP

Your regular GP

Visit My Care Team^TM to see if your regular GPs offer telehealth consults.

Visit My Care Team™

Video, phone or form based consults available now. You can do more than you think with telehealth

General Consult

Medical Certificate

Psychology

Referrals

Scripts

UTI Consult

Contraception

Paediatric Care

Online Dermatology

How it works

STEP 1

Choose a service

Select a service based on your needs. For multiple concerns or a diagnosis, choose a general consult option.

STEP 2

Book and pay

Provide your details, pay securely online, and receive a booking confirmation with next steps. You may need to complete an online form for the practitioner to review.

STEP 3

Connect with Your Practitioner

For phone consults, the practitioner will call you. For video consults, you’ll receive a link via SMS and email to join the virtual waiting room.

STEP 4

Receive your documents

After your consultation, any issued documents (medical certificate, treatment plan, or referral) will be emailed to you. Prescriptions will be sent as an eScript via SMS.

What people are saying

“I was very happy with the process and have mentioned it to friends already.”

— Jim, WA

“I was very happy with the process and have mentioned it to friends already.”

— Jim, WA

“Convenient & so easy.”

— Ivan, WA

Frequently Asked Questions

What can I book a telehealth appointment for?

Does Medicare cover online telehealth appointments?

What medications can't be prescribed?

What do I need to enable a video consult?

How will I receive my medical certificate?

What happens if the practitioner is running late?

Looking for a previously added eScript in the Healthengine app?

The information contained in this FAQ is general in nature and does not take into account your personal situation. You should consider whether the information is appropriate to your needs, and where appropriate, seek professional advice. Last updated 7 February 2024

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If deemed appropriate, receive your test results, medical certificates, and prescriptions direct to your phone.

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Request and manage your appointments from anywhere in Australia, anytime you need, using the Healthengine app.

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