Question 1

When should I see a doctor about a UTI?

Accepted Answer

You should see a doctor if you notice blood in your urine or a change in the colour of your urine. If you have severe symptoms such as nausea, vomiting, fever, chills, back pain, or abdominal pain, you should seek urgent care.¹ It's also important to consult a doctor if you're pregnant, have diabetes, or have a compromised immune system, as these conditions can complicate UTIs.²

¹ https://www.healthdirect.gov.au/blood-in-urine#doctor

² https://www.healthdirect.gov.au/urinary-tract-infection-uti

Question 2

Can I get antibiotics for a UTI without seeing a doctor in-person?

Accepted Answer

Using a service like Healthengine’s UTI consult via InstantScripts, after an assessment by an Australian-registered doctor, they can prescribe the appropriate antibiotics without an in-person visit, ensuring you get the treatment you need quickly and conveniently.

Question 3

What do I do once I've received my pathology request form?

Accepted Answer

Simply print out the form and take it to your local pathology collection clinic or show the barcode at any partner collection centre to organise your urine test.

Question 4

Can my digital pathology request form be taken to any pathology collection clinic?

Accepted Answer

Yes. InstantScripts' pathology request forms are written by Australian-registered doctors and will be accepted at any pathology collection clinic.

Question 5

How long will it take to get my results?

Accepted Answer

InstantScripts should receive your results within three to seven working days. Once they have received your pathology test results, they will notify you by email, either with the results themselves or to organise a follow-up if clinically indicated.

Question 6

What can I book a telehealth appointment for?

Accepted Answer

Telehealth allows a GP to provide care to you without an in-person consultation. Services GPs can provide through telehealth include, but are not limited to:

Medical advice relating to common ailments (including but not limited to allergies, asthma, bladder infections, bronchitis, cellulitis, cold & flu, diarrhea, infections, respiratory infections, sinusitis, sore throat, UTIs and vomiting)
Medical advice relating to general health concerns
Prescriptions (new or repeat)
Medical certificates
Pathology, radiology or specialist referrals
Routine chronic disease check ups

Question 7

What do I need to enable a video consult?

Accepted Answer

For a video consult any smartphone or computer with a camera, speaker, and microphone will work. Your telehealth video consult will open in a web browser so there’s no need to download any additional software.

Question 8

What if I miss the doctor’s video call?

Accepted Answer

For an on-demand appointment, you should join the video link as soon as you receive it. If you haven't joined by the time the doctor is ready, they will try to call you. Don't worry if you miss the call. The support team will contact you to fix any issues and reconnect you with the doctor. If you have any questions about your appointment, you can always reach out to the support team for help.

Question 9

What services do online doctors offer?

Accepted Answer

Online doctors offer a range of services to help with your health needs:

Medical advice for various health concerns
Digital prescriptions sent via SMS
Online medical certificates for work or school (up to 7 days)
Referrals to specialists like paediatricians or cardiologists
Referrals for tests such as blood work or X-rays

All of these services are available from the comfort of your home!

Question 10

What happens after my online doctor appointment?

Accepted Answer

If needed, the doctor may send you a digital prescription, provide an online medical certificate, or refer you to a specialist. They might also recommend tests if further investigation is necessary.

Question 11

Can I make a Medicare claim after this appointment?

Accepted Answer

There may be specific instances in which you can claim a Medicare or other rebate for telehealth services, but these are defined by Government, and change from time to time. Your eligibility for this will be determined at the time of your appointment and is at the doctors discretion. For telehealth only providers, Medicare rebates are generally not available. For local GPs offering telehealth services, Medicare rebates are generally limited to where you have an existing relationship as defined by:

where you are registered in MyMedicare and the service is provided by your registered practice
when you have previously had a face-to-face appointment with the GP performing the service or another GP at the same practice in the last 12 months
where a practice is a participant in the Approved Medical Deputising Service program, and the Approved Medical Deputising Service provider employing the medical practitioner has a formal agreement with a general practice that has provided at least one face-to-face service to the patient in the 12 months preceding the telehealth attendance.

Under legislation, the existing relationship requirement does not apply in some limited situations which can be found on the Medicare Benefits Schedule website.

Question 12

What's the cancellation policy for telehealth appointments?

Accepted Answer

Telehealth consultations require a lot of coordination, so please try to keep your appointment.

If you need to cancel, please let the provider know immediately because rescheduling telehealth consultations can be more complicated than rescheduling a face-to-face appointment.

Please note that, if cancelling your scheduled appointment with 24-7Medcare within 60 minutes of the scheduled time, you may still be charged the full fee.

Urinary Tract Infection Consult

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