Access healthcare online. Anywhere, anytime.

Services

General consult

Script

Medical certificate

Mental Health Treatment Plan

Other services

Referrals

Psychology

COVID-19 Antivirals

STI test

Asthma Treatment Plan

Video, phone or form based consults with Australian-qualified doctors online

Get help with everything from scripts, medical certificates and general consults to referrals.

No downloads or software needed for phone or video consults.

Healthengine has partnered with the Telehealth providers featured above and receives fees from its partners.

Find your local GP practice who may offer telehealth appointments

If you do not have an established clinical relationship with the practice you may be privately billed.

Services

General consult

Script

Medical certificate

Referral

Video, phone or form based consults with Australian-qualified doctors online

Get help with everything from scripts, medical certificates and general consults to referrals.

No downloads or software needed for phone or video consults.

Healthengine has partnered with the Telehealth providers featured above and receives fees from these partners.

Find your local GP practice who may offer telehealth appointments

If you do not have an established clinical relationship with the practice you may be privately billed.

GP Telehealth

See an Australian-qualified GP anywhere, anytime

Services

General consult

Script

Medical certificate

Mental Health Treatment Plan

Other services

Video or phone consults

Get help with everything from scripts, medical certificates and general consults to referrals with Australian-qualified doctors online.

No downloads or software needed for phone or video consults.

Your regular GP

Visit My Care TeamTM to see if your regular GP offers a general telehealth consult, and manage all your regular healthcare providers, in one place.

On demand consult

via Hola Health

24/7

Talk to the next available doctor via video call in under 15 minutes average wait time.

Short consult

From

$45

Standard consult

From

$59

* weekend, public holiday & after hours pricing applies

Scheduled consult

via 24-7MedCare

24/7

Choose a doctor and a time via phone or video.

From

$65

weekend, public holiday & after hours pricing applies

Medical certificates & scripts

Medical certificates

via Hola Health

Request a single day medical certificate issued by a health professional and sent via email.

$

27

Prescriptions

via InstantScripts

Request a script-only consult and receive a call back from an Australian-qualified doctor.

$

34

Healthengine has partnered with the Telehealth providers featured above and receives fees from these partners.

Find local GP practices who may offer scripts via telehealth

If you do not have an established clinical relationship with the practice you may be privately billed, limited exceptions apply.

Local GPs

Medicare rebates generally limited to where you’ve had a face-to-face consultation with the GP practice in the last 12 months, with some exceptions.

Bulk billing at GPs determination

Frequently Asked Questions

Telehealth allows a GP to provide care to you without an in person consultation. Services GPs can provide through telehealth include, but are not limited to:
  • Medical advice relating to common ailments (including but not limited to allergies, asthma, bladder infections, bronchitis, cellulitis, cold & flu, diarrhea, infections, respiratory infections, sinusitis, sore throat, UTIs and vomiting)
  • Medical advice relating to general health concerns
  • Prescriptions (new or repeat)
  • Medical certificates
  • Pathology, radiology or specialist referrals
  • Routine chronic disease check ups
There may be specific instances in which you can claim a Medicare or other rebate for telehealth services, but these are defined by Government, and change from time to time. Your eligibility for this will be determined at the time of your appointment and is at the doctors discretion.

For telehealth only providers, Medicare rebates are generally not available.

For local GPs offering telehealth services, Medicare rebates are generally limited to where you have an existing relationship as defined by:
  • where you are registered in MyMedicare and the service is provided by your registered practice
  • when you have previously had a face-to-face appointment with the GP performing the service or another GP at the same practice in the last 12 months
  • where a practice is a participant in the Approved Medical Deputising Service program, and the Approved Medical Deputising Service provider employing the medical practitioner has a formal agreement with a general practice that has provided at least one face-to-face service to the patient in the 12 months preceding the telehealth attendance.

Under legislation, the existing relationship requirement does not apply in some limited situations which can be found on the Medicare Benefits Schedule website
.

No Controlled Drugs (also referred to as S8 (Schedule 8) medications such as narcotics) or other drugs of addiction (such as Valium) will be prescribed by the Telehealth service. Schedule 4 drugs which have the potential to cause harm or be misused such as benzodiazepines, duromine, lyrica, zolpidem, zopiclone, quetiapine and high strength codeine will also not be prescribed. These medications require close monitoring by your regular doctor. Refusal of prescription requests for these types of medications will not result in a refund of Telehealth consult.

For a video consult any smartphone or computer with a camera, speaker, and microphone will work. Your telehealth video consult will open in web browser so there’s no need to download any additional software.

If you require a medical certificate it will be sent to you directly via email or SMS as a PDF.

If your doctor is running late the reception staff will call to let you know.

The information contained in this FAQ is general in nature and does not take into account your personal situation. You should consider whether the information is appropriate to your needs, and where appropriate, seek professional advice. Last updated 7 February 2024