Question 1

Can I make a Medicare claim after my appointment with a local GP?

Accepted Answer

There may be specific instances in which you can claim a Medicare or other rebate for telehealth services, but these are defined by Government, and change from time to time. Your eligibility for this will be determined at the time of your appointment and is at the doctors discretion.

For telehealth only providers, Medicare rebates are generally not available.

For local GPs offering telehealth services, Medicare rebates are generally limited to where you have an existing relationship as defined by:

where you are registered in MyMedicare and the service is provided by your registered practice
when you have previously had a face-to-face appointment with the GP performing the service or another GP at the same practice in the last 12 months
where a practice is a participant in the Approved Medical Deputising Service program, and the Approved Medical Deputising Service provider employing the medical practitioner has a formal agreement with a general practice that has provided at least one face-to-face service to the patient in the 12 months preceding the telehealth attendance.

Under legislation, the existing relationship requirement does not apply in some limited situations which can be found on the Medicare Benefits Schedule website.

Question 2

What do I need to enable a video consult?

Accepted Answer

For a video consult any smartphone or computer with a camera, speaker, and microphone will work. Your telehealth video consult will open in web browser so there’s no need to download any additional software.

Mental Health Treatment Plan

Bulk billed

Privately billed

What is a Mental Health Treatment Plan?

How it works

Choose your appointment and book with confidence

Proceed with your consult

Receive your documents

Book with a psychologist of your choice

Frequently Asked Questions