Online general consults

Get help with everything from diagnosis, scripts and medical certificates to referrals. Australian-qualified doctors available 24/7

Starts from $46

Your regular GP

Visit My Care Team™ to see if your regular GPs offer telehealth consults.

On-demand Consult

24/7

via Hola

Talk to the next available doctor. Join a virtual waiting room with an average wait time of under 15 minutes.

From

$46

Short consult (8 minutes)

Weekdays (6am to 8pm AEST): $46

Weekdays (After Hours) (8pm to 6am AEST), Weekends, Public Holidays: $66

Standard consult (15 minutes)

Weekdays (6am to 8pm AEST): $59

Weekdays (After Hours) (8pm to 6am AEST), Weekends, Public Holidays: $79

Appointment length

8 or 15 mins

Scheduled consult

24/7

via 24-7MedCare

Choose an appointment at your preferred time and pick a doctor who suits your preferences.

From

$65

Weekdays (7am to 9pm AEST): $65.00

Weekdays (After Hours) (9pm to 7am AEST), Weekends, Public Holidays: $85.00

Appointment length

15 mins

Healthengine has partnered with the Telehealth providers featured above and receives fees from its partners.

Frequently Asked Questions

Telehealth allows a GP to provide care to you without an in person consultation. Services GPs can provide through telehealth include, but are not limited to:
  • Medical advice relating to common ailments (including but not limited to allergies, asthma, bladder infections, bronchitis, cellulitis, cold & flu, diarrhea, infections, respiratory infections, sinusitis, sore throat, UTIs and vomiting)
  • Medical advice relating to general health concerns
  • Prescriptions (new or repeat)
  • Medical certificates
  • Pathology, radiology or specialist referrals
  • Routine chronic disease check ups
There may be specific instances in which you can claim a Medicare or other rebate for telehealth services, but these are defined by Government, and change from time to time. Your eligibility for this will be determined at the time of your appointment and is at the doctors discretion.

For telehealth only providers, Medicare rebates are generally not available.

For local GPs offering telehealth services, Medicare rebates are generally limited to where you have an existing relationship as defined by:
  • where you are registered in MyMedicare and the service is provided by your registered practice
  • when you have previously had a face-to-face appointment with the GP performing the service or another GP at the same practice in the last 12 months
  • where a practice is a participant in the Approved Medical Deputising Service program, and the Approved Medical Deputising Service provider employing the medical practitioner has a formal agreement with a general practice that has provided at least one face-to-face service to the patient in the 12 months preceding the telehealth attendance.

Under legislation, the existing relationship requirement does not apply in some limited situations which can be found on the Medicare Benefits Schedule website
.

No Controlled Drugs (also referred to as S8 (Schedule 8) medications such as narcotics) or other drugs of addiction (such as Valium) will be prescribed by the Telehealth service. Schedule 4 drugs which have the potential to cause harm or be misused such as benzodiazepines, duromine, lyrica, zolpidem, zopiclone, quetiapine and high strength codeine will also not be prescribed. These medications require close monitoring by your regular doctor. Refusal of prescription requests for these types of medications will not result in a refund of Telehealth consult.

For a video consult any smartphone or computer with a camera, speaker, and microphone will work. Your telehealth video consult will open in web browser so there’s no need to download any additional software.

If you require a medical certificate it will be sent to you directly via email or SMS as a PDF.

If your doctor is running late the reception staff will call to let you know.

The information contained in this FAQ is general in nature and does not take into account your personal situation. You should consider whether the information is appropriate to your needs, and where appropriate, seek professional advice. Last updated 7 February 2024

Choose your appointment length

Short consult (8 minutes)

Best for one simple issue.

from

$46

Short consult (8 minutes)

Weekdays (6am to 8pm AEST): $46

Weekdays (After Hours) (8pm to 6am AEST), Weekends, Public Holidays: $66

Standard consult (15 minutes)

Weekdays (6am to 8pm AEST): $59

Weekdays (After Hours) (8pm to 6am AEST), Weekends, Public Holidays: $79

Standard consult (15 minutes)

Best for more involved or multiple issues.

from

$59

Short consult (8 minutes)

Weekdays (6am to 8pm AEST): $47

Weekdays (After Hours) (8pm to 6am AEST), Weekends, Public Holidays: $67

Standard consult (15 minutes)

Weekdays (6am to 8pm AEST): $60

Weekdays (After Hours) (8pm to 6am AEST), Weekends, Public Holidays: $80

Weekdays (6am to 8pm AEST): $45

Weekdays (After Hours) (8pm to 6am AEST), Weekends, Public Holidays: $69