Online general consults

Get help with everything from diagnosis, scripts and medical certificates to referrals. Australian-qualified doctors available 24/7
Healthengine will choose a provider for you based on availability and its commercial arrangements.
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On-demand consult

via video or phone

Join a virtual waiting room & talk to the next available doctor.

Wait time: Generally less than 20 minutes

From

$49

Telehealth with your regular GP

Your regular GP

Visit My Care TeamTM to see if your regular GPs offer telehealth consults.

How it works

STEP 1

Choose a service

Select a service based on your needs. For multiple concerns or a diagnosis, choose a general consult option.

STEP 2

Book and pay

Provide your details, pay securely online, and receive a booking confirmation with next steps. You may need to complete an online form for the doctor to review.

STEP 3

Connect with Your Doctor

For phone consults, the doctor will call you. For video consults, you’ll receive a link via SMS and email to join the virtual waiting room.

STEP 4

Receive your documents

After your consultation, any issued documents (medical certificate, treatment plan, or referral) will be emailed to you. Prescriptions will be sent as an eScript via SMS.

Frequently Asked Questions

What can I book a telehealth appointment for?

Does Medicare cover online doctor appointments?

What medications can't the doctor prescribe?

What do I need to enable a video consult?

How will I receive my medical certificate?

What happens if the doctor is running late?

What if I miss the doctor’s video call?

What services do online doctors offer?

What happens after my online doctor appointment?

What's the cancellation policy for telehealth appointments?

The information contained in this FAQ is general in nature and does not take into account your personal situation. You should consider whether the information is appropriate to your needs, and where appropriate, seek professional advice. Last updated 7 February 2024

Telehealth partners offering general consults

Healthengine has commercial partnerships with the telehealth providers listed below, which may influence how they are displayed or featured on this platform.
Visit our telehealth search page

On-demand consult

via Swiftdoc

Join a virtual waiting room & talk to the next available doctor.

Wait time: Generally less than 20 minutes

From

$49

Telehealth with your regular GP

Your regular GP

Visit My Care TeamTM to see if your regular GPs offer telehealth consults.
We've partnered with:
SwiftDoc logoCub Care logoMy Mirror logo