Get a pathology, radiology or specialist referral via telehealth
Talk to an Australian-qualified doctor online
Book a phone or video consults to request a pathology, radiology or specialist referral from an Australian-qualified doctor.
No downloads or software needed for phone or video consults.
Your regular GP
Visit My Care TeamTM to see if your regular GP offers a general telehealth consult, and manage all your regular healthcare providers, in one place.
On demand consult
via Hola Health
24/7
Talk to the next available doctor. Join virtual waiting room, average wait time under 15 minutes.
Short consult
- 8 minute appointment
- Best for single issues
From
$46
Short consults (8 minutes)
Weekdays (6am to 8pm AEST): $46
Weekdays (After Hours) (8pm to 6am AEST), Weekends, Public Holidays: $66
Standard consults (15 minutes)
Weekdays (6am to 8pm AEST): $59
Weekdays (After Hours) (8pm to 6am AEST), Weekends, Public Holidays: $79
Standard consult
- 15 minute appointment
- Best for multiple issues
From
$59
Short consults (8 minutes)
Weekdays (6am to 8pm AEST): $46
Weekdays (After Hours) (8pm to 6am AEST), Weekends, Public Holidays: $66
Standard consults (15 minutes)
Weekdays (6am to 8pm AEST): $59
Weekdays (After Hours) (8pm to 6am AEST), Weekends, Public Holidays: $79
- weekend, public holiday & after hours pricing applies
Scheduled consult
via 24-7MedCare
24/7
Talk to a doctor at your preferred time. Pick a doctor that suits your preferences.
- Prescriptions, medical certificates, referrals and general consults
- Phone or video consults
- 24 hours a day
- 15 minute consults
From
$65
Weekdays (7am to 9pm AEST): $65.00
Weekdays (After Hours) (9pm to 7am AEST), Weekends, Public Holidays: $85.00
weekend, public holiday & after hours pricing applies
Find a local GP practice who may offer telehealth appointments
If you do not have an established clinical relationship with the practice you may be privately billed.
Local GPs
Medicare rebates generally limited to where you’ve had a face-to-face consultation with the GP practice in the last 12 months, with some exceptions.
Bulk billing at GPs determination
Get a pathology, radiology or specialist referral via telehealth
Talk to an Australian-qualified doctor online
Book a phone or video consults to request a pathology, radiology or specialist referral from an Australian-qualified doctor.
No downloads or software needed for phone or video consults.
Your regular GP
Visit My Care TeamTM to see if your regular GP offers a general telehealth consult, and manage all your regular healthcare providers, in one place.
On demand consult
via Hola Health
24/7
Talk to the next available doctor. Join virtual waiting room, average wait time under 15 minutes.
Short consult
- 8 minute appointment
- Best for single issues
From
$46
Short consults (8 minutes)
Weekdays (6am to 8pm AEST): $46
Weekdays (After Hours) (8pm to 6am AEST), Weekends, Public Holidays: $66
Standard consults (15 minutes)
Weekdays (6am to 8pm AEST): $59
Weekdays (After Hours) (8pm to 6am AEST), Weekends, Public Holidays: $79
Standard consult
- 15 minute appointment
- Best for multiple issues
From
$59
Short consults (8 minutes)
Weekdays (6am to 8pm AEST): $46
Weekdays (After Hours) (8pm to 6am AEST), Weekends, Public Holidays: $66
Standard consults (15 minutes)
Weekdays (6am to 8pm AEST): $59
Weekdays (After Hours) (8pm to 6am AEST), Weekends, Public Holidays: $79
- weekend, public holiday & after hours pricing applies
Scheduled consult
via 24-7MedCare
24/7
Talk to a doctor at your preferred time. Pick a doctor that suits your preferences.
- Prescriptions, medical certificates, referrals and general consults
- Phone or video consults
- 24 hours a day
- 15 minute consults
From
$65
Weekdays (7am to 9pm AEST): $65.00
Weekdays (After Hours) (9pm to 7am AEST), Weekends, Public Holidays: $85.00
weekend, public holiday & after hours pricing applies
Find a local GP practice who may offer telehealth appointments
If you do not have an established clinical relationship with the practice you may be privately billed.
Local GPs
Medicare rebates generally limited to where you’ve had a face-to-face consultation with the GP practice in the last 12 months, with some exceptions.
Bulk billing at GPs determination
Request a referral
Book a video or phone consult to request a pathology, radiology or specialist referral with an Australian-qualified doctor. No downloads or software needed.
Your regular GP
Visit My Care TeamTM to see if your regular GP offers a general telehealth consult, and manage all your regular healthcare providers, in one place.
On demand consult
via Hola Health
24/7
* weekend, public holiday & after hours pricing applies
Scheduled consult
via 24-7MedCare
24/7
- 15 minute appointment
From
$65
weekend, public holiday & after hours pricing applies
Healthengine has partnered with the Telehealth providers featured above and receives fees from these partners.
Find a local GP practice who may offer telehealth appointments
If you do not have an established clinical relationship with the practice you may be privately billed.
Local GPs
- Bulk billing at GPs determination
Frequently Asked Questions
- Medical advice relating to common ailments (including but not limited to allergies, asthma, bladder infections, bronchitis, cellulitis, cold & flu, diarrhea, infections, respiratory infections, sinusitis, sore throat, UTIs and vomiting)
- Medical advice relating to general health concerns
- Prescriptions (new or repeat)
- Medical certificates
- Pathology, radiology or specialist referrals
- Routine chronic disease check ups
For telehealth only providers, Medicare rebates are generally not available.
For local GPs offering telehealth services, Medicare rebates are generally limited to where you have an existing relationship as defined by:
- where you are registered in MyMedicare and the service is provided by your registered practice
- when you have previously had a face-to-face appointment with the GP performing the service or another GP at the same practice in the last 12 months
- where a practice is a participant in the Approved Medical Deputising Service program, and the Approved Medical Deputising Service provider employing the medical practitioner has a formal agreement with a general practice that has provided at least one face-to-face service to the patient in the 12 months preceding the telehealth attendance.
Under legislation, the existing relationship requirement does not apply in some limited situations which can be found on the Medicare Benefits Schedule website.
No Controlled Drugs (also referred to as S8 (Schedule 8) medications such as narcotics) or other drugs of addiction (such as Valium) will be prescribed by the Telehealth service. Schedule 4 drugs which have the potential to cause harm or be misused such as benzodiazepines, duromine, lyrica, zolpidem, zopiclone, quetiapine and high strength codeine will also not be prescribed. These medications require close monitoring by your regular doctor. Refusal of prescription requests for these types of medications will not result in a refund of Telehealth consult.
For a video consult any smartphone or computer with a camera, speaker, and microphone will work. Your telehealth video consult will open in web browser so there’s no need to download any additional software.
If you require a medical certificate it will be sent to you directly via email or SMS as a PDF.
If your doctor is running late the reception staff will call to let you know.
The information contained in this FAQ is general in nature and does not take into account your personal situation. You should consider whether the information is appropriate to your needs, and where appropriate, seek professional advice. Last updated 7 February 2024
