05 Jun 2019

HealthEngine has solidified its
position as Australia’s leading consumer healthcare platform, reaching one million
monthly bookings in May 2019.

In a clear sign that Australians are embracing the ease and convenience of
digital health, the company has now recorded the same number of bookings in a
single month that first took a full three years to achieve (in 2015,
HealthEngine celebrated one million bookings made on the platform since
launching online bookings in 2012).

The healthcare platform has seen growth in demand and adoption across patients
and providers, as tech-savvy Aussies turn to digital health to access on-demand

Key HealthEngine facts include:

  • In the last 12 months, more than 3.6 million Australians have used
    HealthEngine to book an appointment with their provider
  • A HealthEngine powered appointment is booked every 3 seconds
  • More than 100,000 practices and practitioners are currently listed on the
  • 77% of bookings are made via mobile
  • Nearly 90% of appointments made are with a patient’s existing care
  • Over half of HealthEngine users booking GP appointments (55%) saw their GP
    within 24 hours of booking
  • 1 in 5 HealthEngine users see a GP within 4 hours of booking an
  • Nearly 60% of appointments booked on HealthEngine are made outside of
    regular working hours, when the provider’s reception is likely closed

Commenting on the milestone, Dr Marcus Tan, HealthEngine’s CEO and
Medical Director, said:

“HealthEngine is creating a platform that enhances connections between patients,
providers, and the healthcare industry at large.

“Technology has transformed the way that Aussies are connecting across nearly
every industry, from travel and retail to hospitality and finance. It’s vital
that the healthcare industry does not get left behind in this consumer-friendly
wave of digital transformation.

“Our booking momentum points to a significant shift in the way consumers are
accessing healthcare, with massive numbers of Australians embracing the
benefits of digital health resulting in improved access to care, and improved
efficiency for the system.”

This milestone in patient demand points to strong, continued growth for
HealthEngine. The team has recently made further advances already this year
including the establishment of its Advisory Group, a collaboration of health
providers and peak bodies, such as the Australian Patients Association, to
provide independent industry guidance to HealthEngine, and by signing a
partnership with the Australian Physiotherapy Association, the national peak
body representing physiotherapists and their patients. In the year ahead, the
company remains focused on unlocking the full potential of digital health in
Australia, evolving its product pipeline and expanding through a series of
strategic partnerships.