08 Aug 2019

HealthEngine has been advised by the ACCC that the regulator has commenced legal
proceedings against the company.

HealthEngine either discontinued or significantly overhauled the services in
question over a year ago. These changes were made before HealthEngine was
formally advised of any ACCC investigation.

HealthEngine recognises that our rapid growth over the years has sometimes outpaced
our systems and processes and we sincerely apologise if that has meant we have not
always met the high expectations of the community and our customers.

HealthEngine is confident that no adverse health outcomes were created.
HealthEngine does not sell user databases to third parties. Any suggestion we
sold off our entire user database is incorrect. HealthEngine is confident
that personal information was not shared with referral partners unless the
individual had expressly requested to be contacted.

We are working hard to rebuild the trust we’ve lost with patients and practices.
Our mission to enable better healthcare experiences and outcomes remains at the
heart of everything we do.

Media contacts:

Shane Murphy, FTI Consulting +61420945291 shane.murphy@fticonsulting.com

Cameron Morse, FTI Consulting +61433886871 cameron.morse@fticonsulting.com