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Hillarys Shopping Centre

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Here at Hillary&rsquo;s Medical Centre our patients and staff safety is a priority and we are taking very proactive steps with the aim of providing uninterrupted high level care to the community whilst protecting patients and staff from exposure.&nbsp;&nbsp;
Over the last couple of weeks, we have implemented strategies to achieve this goal to ensure we can continue to provide a high quality of healthcare to the community.
<ul>
<li>&nbsp;Our practice will run as two individual teams so that face to face care can be maintained.&nbsp; The morning team will commence at 8.00am trough till 1.00pm with the afternoon team commencing at 2.00pm through till 7.00pm. This will allow sufficient clearing time in between shifts.</li>
</ul>
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<ul>
<li>Telehealth appointments - please ask our administration staff when calling to make appointment If you are able to have a telehealth appointment, where your doctor will call and consult can be held over the telephone.&nbsp;</li>
</ul>
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<ul>
<li>We have implemented a Respiratory Clinics which we have been carrying out to date in our car park assessment bays.&nbsp; We have chosen to conduct these assessments in these bays in an attempts to keep the practice free of infection.&nbsp; Doctors will be allocated to conduct these clinics, please be understanding as you may not be able to see your usual doctor.&nbsp; For these clinics to be successful they will rely on patients to be triaged based on their symptoms.</li>
</ul>
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<ul>
<li>Our staff will be triaging patients on the telephone and front door to ensure patients are offered the most suitable appointment, respiratory clinic, telehealth consultation or a face to face appointment if the problem is deemed necessary</li>
</ul>
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<ul>
<li>Childhood and adolescent vaccination schedules will be seen by one of our doctors in a dedicated immunisation clinic.&nbsp; Please inform reception when you are booking for childhood immunisations.</li>
</ul>
We understand that these measures may be frustrating at times, however, we deem them necessary and we ask that you remain kind and considerate to our staff who are working under extra pressure and placing themselves at risk to provide quality health care needs.
Our motive is to keep patients and staff safe and to ensure that we can continue to provide high quality primary health care to our community as efficiently as the circumstances will allow
 We thank you for all of your support at this challenging time.
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