24-7MedCare GP Telehealth

ONLINE DOCTOR CONSULTATIONS

Our doctors are available online 7 days a week to diagnose, provide medical certificates, prescriptions or referrals to a medical specialist. At your request, we will arrange a telehealth consultation between you and our medical practitioner.

24-7MedCare is a diversified provider of online healthcare services with a particular emphasis on providing quality healthcare in the home, community, or at a residential aged care facility. As a part of the 24-7Healthcare group, we are a leading General Practice providing coverage 7 days a week.

Our Appointment book is in AEDT, so please take this into account when booking your appointment if you are in QLD, SA, NT or WA.

ADVANTAGES OF TELEHEALTH CONSULTATIONS

Every patient’s situation is different but in general, the benefits of this service include:

• Improved access to a medical practitioner
• Reduced waiting time for a medical practitioner
• Reduced travel time and costs
• Reduced absence from work

Our Mission is “To provide exceptional healthcare when and where it is needed”.

WHAT CAN I USE TELEHEALTH SERVICES FOR?

Telehealth services our doctors can provide are for:

• Medical certificates or issuing repeat prescriptions for medicines
• Common coughs and colds
• Mental health consultations, counselling and similar services (please note, we cannot provide a Mental Health Treatment Plan)
• Routine chronic disease check-ups, especially if the patient is stable
• Any consultation where the trade-off between attending in person and staying at home favours the latter
• Support for residents in aged care facilities

When clinically appropriate, our Doctors can issue Medical Certificates, Prescriptions (including Repeats), Specialist Referrals, Pathology Requests and Radiology Requests, as well as offer general medical advice, while on consult with you. Just like any consultation with a doctor, including a visit to your local medical centre, we cannot guarantee what medical documents the doctor will issue you. You will have to have a consultation where the doctor will ask about your health history, symptoms and any other details required, so they can make an informed decision as to whether or not the consult will result in a medical document being supplied.

COVID Clearances: 

COVID-19 Release From Isolation clearances or approval cannot be provided by our doctors. These need to be provided by the State or Territory Public Health Unit. Please contact the Australian Government's National Coronavirus Helpline on 1800 020 080 for further guidance.

Under Federal legislation some medications cannot be prescribed via telehealth, including S8 & S4 Appendix D medications. Some examples of this include, Panadeine Forte, Mersyndol Forte, Benzodiazepines (Valium), Phentermine (Duromine), Gabapentin, Quetiapine (Seroquel), Pregabalin (Lyrica), Tramadol (Tramal), Zolpidem (Stilnox), Zopiclone (Imovane), controlled substances, narcotics or opioids, any Schedule 8 (S8) controlled drugs and medications requiring close monitoring by a doctor. This list is not exhaustive.

Our services are Private Pay with no Medicare rebate available.